FAQ

Orders

What methods of Payment do you accept?

We accept all of the following: Visa, Mastercard, American Express credit and debit cards and PayPal. We also offer our customers Afterpay (see terms via https://www.afterpay.com.au). All prices on our site are stated in Australian dollars (AUD). .

What if something is wrong with my order?

Did we get your address wrong? Is something not right in your confirmation email? Please let us know by emailing us at hello@trvlboutiq.com so that we can update your information prior to us monogramming your order and dispatching it. Please put “wrong order information” in the subject line so we can assist you promptly. Please refer to our terms and conditions for conditions of purchase.

Do you offer AfterPay?

Yes we do! You can wear now and pay later with payment by Afterpay. You will just need to pay 4 equal amounts fortnightly but still receive your TrvlBoutiq product right away.
TrvlBoutiq is not responsible for any overdue payments. All payments after checkout are handled directly by Afterpay. For more information, visit Afterpay’s complete terms & conditions.




Shipping

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Depending on what shipping option you choose, the times are as follows:

  • We offer free shipping Australia wide, this will take 5 to 6 business days after we have completed embossing and wrapping your order.
  • We offer express shipping Australia wide for an extra $5, this will arrive the next business day once we have completed embossing and wrapping your order.
  • We offer international shipping to the UK for an extra $36AUD,  this will take 8 business days after we have completed embossing and wrapping your order.
  • We offer international shipping to the rest of the world for an extra $30AUD,  this will take 8-12 business days after we have completed embossing and wrapping your order.

If for whatever reason you are not home to sign for the parcel and you do not pick it up from the collection point, the parcel will consequently be sent back to us after 7 days. In that case we will charge you an additional $30 to re dispatch the parcel to you, however we will contact you if a parcel returns to us to give you the option of a re dispatch before charging you any additional fees.

DELIVERY METHOD

PRICE (AUD)

Standard Australia wide 5-6 Business Days

Free

Express Australia wide 1-2 Business Days

$5

Std International 8 Business Days (UK)

$36

Std International 8-12 Business Days (USA and  others)

$30

Who do you ship with?

Our orders are sent by Australia Post.
All of our parcels require a signature upon delivery. If you are not at home at the time of delivery, our carrier will leave a card which will direct you to the local post office or exchange for collection!

Please keep in mind that once a parcel is delivered to a local post office or collection point, we are unable to organise a redelivery for you as it is in the post office. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us.

Do you offer international shipping?

Of course we do! We want to cater to women internationally! We offer international shipping for $30 to the USA and the rest of the world and $36 to the UK and other countries, this will take 8 - 12 business days.

Please be careful and be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. Please note that we do not take responsibility for any delays and additional fees which may be applied via customs and duty offices in the receiving country.

What about shipping to the UK?

If you are shipping a parcel to the UK, there is a mandatory VAT tax rate applied to all imports. This is set by the Government, and cannot be avoided. Please note that we do not take responsibility for any delays and additional fees which may be applied via customs and duty offices in the receiving country.

Will I have to pay taxes and duties on my international order?

Please be careful and aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia.

We take every effort to ensure a fast delivery, however we do not take responsibility for any delays and/or additional fees which may be applied via customs and duty offices in the receiving country.

As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.




RETURNS & REFUNDS

I have an issue with my product what can I do?

If you have any issue with your product, we are happy to look at the issue and see if we can repair it. Please email us at hello@trvlboutiq.com, we quality check all of our products prior to dispatch and are confident in what are packing before we send; however please do email us with “issue with my product” in the subject line.

I did not purchase my product with any personalisation and would like to return or exchange it, what do I do?

All our products come with monogramming and personalization. We do not sell any of our products without the monogram as those stand for the modern empowered woman of the 21st century. If you are unhappy with this, please reach out to our team at hello@trvlboutiq.com explaining the issue.

Change of mind

If you change your mind and your item has not yet been dispatched or monogrammed, you are welcome to email us immediately at hello@trvlboutiq.com and enter “CHANGE OF MIND” in the subject line. We will urgently take action and organise a refund label if the product has not yet been monogrammed.

Please note that under no circumstances will monogrammed or customised products be accepted for return due to change of mind.

Product Colours

We have made every effort to display the colours of our products that appear on the TrvlBoutiq website as accurately as possible. However we cannot guarantee that your monitors display of colour will be completely accurate as different monitors screen vary.

Faulty Products

If your product is faulty or damaged in transit, TrvlBoutiq will repair or replace your product as necessary, free of charge. However, items that are damaged as a result of normal wear and tear are not considered to be faulty. Please email hello@trvlboutiq.com with your order number and photographs of the faulty product if it has gotten damaged in transit.

Please do keep in mind that returns that do not meet our policy will not be accepted and will be sent back to the customer.

The goods are your responsibility until they reach TrvlBoutiq so please make sure it’s packaged properly as it cannot get damaged in transit. Signature on delivery to TrvlBoutiq is required to assure we receive the item. Please email hello@trvlboutiq.com with your name and tracking number and notify us that the parcel is on its way.

We will pay for your shipping if approved… If you’re within Australia, please use the “Reply Paid” sticker to return. If you are outside Australia, please email a copy of your postage costs, along with your PayPal account details and we will transfer the shipping costs to your account as soon as we receive it.

Refunds will be solely at the discretion of TrvlBoutiq.

Receiving a refund

Refunds will be made to the original payment method you used. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.




CARING FOR YOUR PRODUCT

How should I care for my leather purchase?

Our products are made from 100% saffiano leather, so you should avoid rubbing your item against rough or sharp surfaces to minimise scratching. If your product gets wet, pat it dry gently and let any residual liquid dry naturally.

We recommend using a natural solvent such as eucalyptus oil to clean any marks on your Trvl Boutiq product.

There is something wrong with my item, what should I do?

Please email us at hello@trvlboutiq.com and we will happy to assist you.




MONOGRAM FAQ

Do you emboss in colours?

No, we blind emboss all of our products.

What does blind emboss mean?

Blind emboss means that there is no foil applied to the monogram.

How many letters can I have embossed on my item?

You can have a minimum of 1 and up to 3 letters embossed on your product.

Blind emboss means that there is no foil applied to the monogram.

Can I emboss using numbers and special characters?

Only letters are to be monogrammed, no returns will be accepted if customer expected other special characters.